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Change Management Process
InnerWork's Change Management Process produces results by integrating Self, Team and Business Change in a structured process that is tailored and flexible to your needs and the dynamics of your organization.
Our Change Management Process is used as a basis for putting together a Change Management Plan or Change Management Project that is specific to your needs.
Our five phase, structured Change Management Process has helped some of the world's largest and most successful companies deal with what has become a constant today---Change!
InnerWork's Change Management Process
Phase 1 - Assess for Change
Organizational Assessment / Needs Assessment
We work with you to pinpoint your key business and human performance needs, including key customers and stakeholder needs. We help you identify the most significant opportunities for useful financial, customer, organizational, and employee change.
Phase 2 - Prepare for Change
Alignment of Vision, Strategy, Roles and Action
We build your senior team, and help them develop a vision, goals, strategies, and key change initiatives to engage employee action and commitment to necessary change. It also establishes the roles of senior leaders as "sponsors" of change, and other important roles for key individuals or key teams as "change agents."
We help you establish a set of measures and metrics from customer or employee surveys, and help you baseline your current and desired business performance levels, customer satisfaction levels, and key employee behavioral metrics.
Phase 3 - Plan for Change
Implementation Plan & Communication Plan
This critical step precedes implementation, and includes a formal Change Management Implementation Plan that is tied into formal Change Management Communication Plan.
Phase 4 - Implement the Change
Provide Training & Facilitate for Results
The initiatives and actions are implemented using a variety of methods, programs, forums, meetings and communication strategies that have been identified.
Deal with "Gaps" & Resistance
During this phase, real-time feedback is obtained and possible progress measurements are taken. "Gaps" and "areas of resistance" (anticipated or unanticipated) are addressed promptly, and correction actions are taken.
Positive results from "wins" (small and large) are celebrated, and individuals and teams are recognized in appropriate ways for leading change.
Phase 5 - Sustaining the Change
We work with you to measure the financial, productivity, customer, and behavior change results of the change intervention, and work with you to integrate the new learning into the organization's various systems, policies, and work practices (varies by project).
Integral Change is Possible
Each InnerWork Change Management project is tailored to your needs, but the outcomes we all seek are the same: increased results, new levels of organizational capability and team effectiveness, and an improved organizational culture and sense of purpose that we can accomplish anything!
Learn how your company can navigate change more effectively and systematically. Email or call us at 1-888-216-3565 for a complimentary discussion with a senior change management consultant about your change management needs.